Refund & Return Policy
Last Updated: June 2026
At Hot Step, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
Returns
Due to the nature of our wellness and personal care products, we accept returns only under the following circumstances:
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The product received is damaged during transit.
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The wrong product was delivered.
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The product is defective upon arrival.
To be eligible for a return, the item must:
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Be unused and in its original packaging.
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Be reported within 48 hours of delivery.
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Include clear photos or videos showing the issue.
Non-Returnable Items
The following items cannot be returned:
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Opened or used products.
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Products damaged due to misuse.
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Items returned without prior approval.
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Products reported after the return eligibility period.
Refunds
Once your return request is reviewed and approved, refunds will be processed to the original payment method.
Refund processing may take 5–10 business days depending on your bank or payment provider.
Replacement Policy
If you receive a damaged, defective, or incorrect item, we may offer a replacement instead of a refund, subject to product availability.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account again.
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Contact your payment provider or bank.
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Contact our support team for assistance.
Contact Us
For return, refund, replacement, or cancellation requests, please contact us:
Hot Step Customer Support
📞 Phone: +91 7838666344
📧 Email: support@hotstep.shop
📍 Address:
Adjacent to Budh Vihar Phase 1 & Phase 2,
Near Brahm Shakti Hospital, Pooth Kalan,
North West Delhi, Delhi – 110086,
India
Our support team will assist you as quickly as possible.
