Delivery Information
Last Updated: June 2026
At Hot Step, we strive to ensure that your orders are delivered safely and on time. Please review our delivery information below.
Order Processing
All orders are processed within 1–2 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
You will receive an order confirmation and shipping update via phone, email, or SMS where applicable.
Delivery Time
Estimated delivery timelines:
Metro Cities: 3–5 Business Days
Other Cities & Towns: 4–7 Business Days
Remote Areas: 5–10 Business Days
Delivery times may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Coverage
We currently deliver across most locations within India through trusted courier and logistics partners.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Free shipping offers may be available on selected products or promotional campaigns.
Order Tracking
Once your order has been shipped, tracking details will be shared with you, allowing you to monitor the delivery status of your package.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or other issues, the package may be returned.
Address Accuracy
Customers are responsible for providing accurate shipping details, including:
Full Name
Mobile Number
Complete Delivery Address
PIN Code
Incorrect information may result in delivery delays or failed deliveries.
Damaged Package
If you receive a damaged package:
Do not use the product.
Take clear photos of the package and product.
Contact our support team within 48 hours of delivery.
Contact Us
For delivery-related questions or assistance, please contact:
Hot Step Customer Support
📞 Phone: +91 7838666344
📧 Email: support@hotstep.shop
📍 Address:
Adjacent to Budh Vihar Phase 1 & Phase 2,
Near Brahm Shakti Hospital, Pooth Kalan,
North West Delhi, Delhi – 110086,
India
Thank you for shopping with Hot Step. We appreciate your trust and look forward to serving you.
