Shipping Policy
Last Updated: June 2026
At Hot Step, we are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below.
Order Processing
Orders are typically processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive shipping and tracking details, where applicable.
Shipping Time
Estimated delivery timelines within India:
Metro Cities: 3–5 Business Days
Tier 2 & Tier 3 Cities: 4–7 Business Days
Remote Locations: 5–10 Business Days
Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Free shipping promotions may be offered on selected products or during special campaigns.
Shipping Coverage
We currently ship to most serviceable locations across India through trusted courier and logistics partners.
Order Tracking
After dispatch, customers may receive tracking details via SMS, email, or other communication methods, allowing them to monitor shipment progress.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details, including:
Full Name
Contact Number
Complete Delivery Address
PIN Code
Hot Step shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Delivery Delays
While we strive to ensure timely delivery, delays may occasionally occur due to:
Natural disasters
Severe weather conditions
Transportation disruptions
Public holidays
Courier partner issues
Government restrictions
In such cases, we appreciate your patience and understanding.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 48 hours of the expected delivery date with relevant details and supporting photographs, if applicable.
Contact Us
For shipping-related inquiries, please contact:
Hot Step Customer Support
📞 Phone: +91 7838666344
📧 Email: support@hotstep.shop
📍 Address:
Adjacent to Budh Vihar Phase 1 & Phase 2,
Near Brahm Shakti Hospital, Pooth Kalan,
North West Delhi, Delhi – 110086,
India
Thank you for choosing Hot Step.
