Shipping Policy

Last Updated: June 2026

At Hot Step, we are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below.

Order Processing

• Orders are typically processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive shipping and tracking details, where applicable.

Shipping Time

Estimated delivery timelines within India:

• Metro Cities: 3–5 Business Days

• Tier 2 & Tier 3 Cities: 4–7 Business Days

• Remote Locations: 5–10 Business Days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• Free shipping promotions may be offered on selected products or during special campaigns.

Shipping Coverage

We currently ship to most serviceable locations across India through trusted courier and logistics partners.

Order Tracking

After dispatch, customers may receive tracking details via SMS, email, or other communication methods, allowing them to monitor shipment progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including:

• Full Name

• Contact Number

• Complete Delivery Address

• PIN Code

Hot Step shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

• Natural disasters

• Severe weather conditions

• Transportation disruptions

• Public holidays

• Courier partner issues

• Government restrictions

In such cases, we appreciate your patience and understanding.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 48 hours of the expected delivery date with relevant details and supporting photographs, if applicable.

Contact Us

For shipping-related inquiries, please contact:

Hot Step Customer Support

📞 Phone: +91 7838666344

📧 Email: support@hotstep.shop

📍 Address:

Adjacent to Budh Vihar Phase 1 & Phase 2,

Near Brahm Shakti Hospital, Pooth Kalan,

North West Delhi, Delhi – 110086,

India

Thank you for choosing Hot Step.